Now that everyone mostly works at home due to the pandemic, it is essential to know what are the best VoIP Providers. In this article, we have ranked and reviewed the best VoIP providers one can get in the market today.
What is VoIP?
VoIP stands for Voice over Internet Protocol which uses the internet to transfer telephone calls.
Several companies created this technology around the world. However, it wasn’t until 1994 (28 years ago) that they introduced the first VoIP protocol (SIP) for commercial use.
They estimated that more than half of all international phone calls use VoIP. This is because it’s cheaper and faster than traditional telephony. However, you can’t use this type of communication everywhere due to restrictions enforced by local authorities (e.g.: China).
What we have done is to check the VoIP providers in our list and compare them using several key factors:
1. Phone plans cost. In this category, we listed all prices and summarized the most optimal plan for each provider. However, in order to get a specific plan, one must contact the company directly.
2. Reliability. This factor was important when considering the best VoIP providers because it’s essential to be able to communicate when working from home. We checked uptime statistics and reviewed whether there were any problems before coming up with our results.
3. Customer service quality. To accumulate enough data points for this section, we used a simple method involving phone calls and customer feedback online (reviews). We also looked at the company’s website to see if they offer any self-help tutorials or FAQs pages.
4. Extra features. This category includes features such as video conferencing, voicemail, call forwarding, and others. We analyzed how each provider implements these features and whether they are easy to use.
5. Overall satisfaction. Taking everything into account (price, reliability, customer service quality, and extra features), we then assigned a score out of 10 and came up with our final ranking.
Best VoIP Providers
1. Vonage
Score: 9/10
One of the best VoIP providers in Vonage. Based in the USA, Vonage is a popular VoIP provider that has been around for over 15 years. They offer a wide range of plans, including family plans and international calls.
Vonage Features:
-Unlimited calling to 60 countries
-Low international rates
-Voicemail to email
-Call waiting
– caller ID
-3-way calling
Price: $24.99/month for their unlimited plan which includes all features.
Vonage Pros and Cons
+ It offers a wide range of plans to choose from, making it a great option for people with different needs.
– Vonage has been in the business for a long time and is popular for its high-quality customer service.
– The price includes all features, which makes it a great value for the money.
– They have a 30-day money-back guarantee.
– Users can use Vonage through an app for both Android and iOS devices.
– It is a US-based company which may be a pro or con depending on your location.
Is Vonage recommendable?
Yes, Vonage is one of the best VoIP providers in the market and is highly recommendable. They offer a great value for the money, have a long history of providing quality service, and have an easy-to-use app. The only downside the company is in the USA.
2. Skype
Score: 8/10
Skype is a well-known and among the best VoIP providers that date back to 2003. It’s available in over 200 countries and allows users to make calls to mobiles and landlines at low rates.
Skype Features:
-Free calls to other Skype users
-Low international rates to mobiles and landlines
-Voicemail
-Call waiting
-3-way calling
-Call forwarding
-Video calling
Price: Skype offers a variety of subscription plans, but the most popular one is the $2.99/month plan that allows users to call mobiles and landlines.
Skype Pros and Cons
+ Skype is available on a wide range of devices, including computers, mobiles, and tablets.
+ The company has been around for a long time and is popular for its high-quality service.
+Skype does not support call recording unless you subscribe to one of their premium plans.
– Calls to other Skype users are free, which can be helpful if you have family or friends who also use the service.
– Skype offers a money-back guarantee if you’re not satisfied with their service.
– The app is available on Android, iOS, and Windows devices.
– They have a Skype Me service that allows users to call mobiles or landlines at low rates.
– Skype has an excellent Voicemail service that you can access anywhere. It is also possible even if the user doesn’t have access to their web account.
Is Skype recommendable?
Yes; Skype offers great value for money with over 50 million users, and is highly recommendable for people who already use the service. They offer a wide range of plans to choose from and have an easy-to-use app. The only downside may be their location.
3. Twilio
Score: 8/10
Twilio is another best VoIP providers that dates back to 2008. The platform has over 1 billion users worldwide. The company has raised over $200 million and offers affordable international rates.
Twilio Features:
-Cloud communication platform
-All calls to other Twilio users are free
-Low international rates to mobiles and landlines
Price: $2/month subscription fee plus call rates, which start at 2.5 cents/minute
Twilio Pros and Cons
+ Twilio is a cloud communication platform that allows users to make and receive calls, send SMS messages, and use other features.
– Calls to other Twilio users are free, which can be helpful if you have family or friends who also use the service.
– The company has been around for a long time and is popular for its high-quality service.
– Twilio offers a money-back guarantee if you’re not satisfied with their service.
– The app is available on Android and iOS devices.
– Twilio is not available in as many countries as some of the other providers on this list.
Is Twilio recommendable?
Yes, Twilio is one of the best VoIP providers that offer a cloud communication platform with a wide range of features. The company has been around for a long time and is popular for its high-quality service. The only downside may be their location since it is US-based.
4. Google Voice
Score: 7/10
Google Voice is a VoIP provider that dates backs to 2009 and is available in the USA and Canada. The company has over 5 million users and offers low international rates.
Google Voice Features:
-Free calls to other Google Voice users
-Low international rates to mobiles and landlines
-Voicemail
-Call waiting
Price: Free with ads or $5/month without ads
Google Voice Pros and Cons
+ Google Voice is available on a wide range of devices, including computers, mobiles, and tablets.
+ The company has been around for a long time and is popular for its high-quality service.
+Google offers a money-back guarantee if you’re not satisfied with their service.
+ Although the app is only available on Android devices. You can use Google Voice on most web browsers.
– The Google Voice app is only available on Android devices. This could mean that external parties cannot call emergency services through the VoIP provider.
– Even though international calls are very cheap, they can sometimes be more expensive than calling via an alternative method. This is due to foreign currency rates.
Is Google Voice recommendable?
Yes; Google Voice offers great value for money with over 5 million users, and is best VoIP providers for people who already use the service. They offer a wide range of plans to choose from and have an easy-to-use app that is available on most web browsers. The only downside may be their location is US-based.
5. Ooma
Score: 7/10
Ooma is a VoIP provider that dates back to 2007 and has over 2 million users worldwide. They offer a variety of pricing plans and an easy-to-use app.
Ooma Features:
-Unlimited calling to the USA and Canada
-Low international rates to mobiles and landlines
-Voicemail
Price: Starts at $4.17/month for the Basic plan, which includes unlimited calling to the USA and Canada
Ooma Pros and Cons
+ Ooma is available on a wide range of devices, including computers, mobiles, and tablets.
+ The company has been around for a long time and is popular for its high-quality service.
– Although all pricing plans include unlimited calling to the USA and Canada, other features such as voicemail may only be available in certain plans.
– Ooma is more expensive than some of the other providers on this list.
Is Ooma recommendable?
Yes, Ooma is a great VoIP provider that is available on a wide range of devices and offers a money-back guarantee if you’re not satisfied with their service. The company also has a good reputation for providing high-quality service. However, they are more expensive than some of the other providers on this list.
6. FreedomVOIP
Score: 5/10
FreedomVOIP is a VoIP provider that dates back to 2007 and is available in the USA, UK, and Canada. The company offers a variety of pricing plans and an easy-to-use app.
FreedomVOIP Features:
-Unlimited calling to the USA, UK, and Canada
-Low international rates to mobiles and landlines
-Voicemail
Price: Starts at $2.99/month for the Basic plan, which includes unlimited calling to the USA, UK, and Canada
FreedomVOIP Pros and Cons
+ This platform is available on a wide range of devices, including computers, mobiles, and tablets.
+ FreedomVOIP is one of the cheapest providers on this list.
– The company offers a money-back guarantee if you’re not satisfied with their service.
– Although unlimited calling includes in all pricing plans to the USA, UK, and Canada other features such as voicemail may only be available in certain plans.
– FreedomVOIP is one of the cheapest providers on this list.
– The app is not available on iOS devices.
Is FreedomVOIP recommendable?
Yes; FreedomVOIP is a great VoIP provider that is available on a wide range of devices and is one of the cheapest providers on this list. The company also offers a money-back guarantee if you’re not satisfied with their service. However, the app is not available on iOS devices.
7. Nextiva
Score: 7/10
Nextiva is a US-based VoIP provider that dates back to 2006 and has over 1 million users worldwide. The company offers a variety of pricing plans and an easy-to-use app.
Nextiva Features:
-Unlimited calling to the USA and Canada
-Low international rates to mobiles and landlines
-Voicemail
Price: Starts at $19.95/month for the Standard plan, which includes unlimited calling to the USA and Canada
Nextiva Pros and Cons
+This app is available on a wide range of devices, including computers, mobiles, and tablets.
+ Nextiva has a good reputation for providing high-quality service.
– Although unlimited calling includes in all plans, other features such as voicemail may only be available in certain plans.
– Nextiva is more expensive than some of the other providers on this list.
Is Nextiva recommendable?
Yes, Nextiva is a great VoIP provider that is available on a wide range of devices and offers a money-back guarantee if you’re not satisfied with their service. The company also has a good reputation for providing high-quality service. However, they are more expensive than some of the other providers on this list.
8. JustCall
Score: 7/10
JustCall.com is a VoIP provider that dates back to 2007 and is available in the USA, UK, and Canada. The company offers a variety of pricing plans and an easy-to-use app.
JustCall Features:
-Unlimited calling to the USA and Canada
-Low international rates to mobiles and landlines
-Voicemail
Price: Starts at $25/month for the Lite plan, which includes unlimited calling to the USA and Canada
JustCall Pros and Cons
+ JustCall is available on a wide range of devices, including computers, mobiles, and tablets.
+ The company offers a money-back guarantee if you’re not satisfied with their service.
– JustCall is only available in the USA, UK, and Canada.
Is JustCall recommendable?
Yes; JustCall is a great VoIP provider that is available on a wide range of devices and offers a money-back guarantee if you’re not satisfied with their service. The company is also available in the USA, UK, and Canada.
However, only certain plans include other features such as voicemail.
9. Powervoice
Score: 5/10
Powervoice is a US-based VoIP provider that dates back to 2005 and has over 1 billion users worldwide. The company offers a variety of pricing plans and an easy-to-use app.
Powervoice Features:
-Unlimited calling to the USA, Canada, and Australia
-Low international rates to mobiles and landlines
-Voicemail
Price: Starts at $8.95/month for the Lite plan, which includes unlimited calling to the USA, Canada, and Australia
Powervoice Pros and Cons
+ Powervoice’s prices are cheaper than many providers on this list.
+ Unlimited calls include from the USA to these three countries in all pricing plans.
– Powervoice limits its features for the price it charges.
– Other features such as voicemail may only be available in certain plans.
Is Powervoice recommendable?
No; Although their prices are cheaper than many providers on this list, Powervoice has limited features for the price it charges.
10. RingCentral
Score: 9/10
RingCentral is a US-based VoIP provider that dates back to 1999 and is available worldwide. The company offers a variety of pricing plans and an easy-to-use app.
RingCentral Features:
-Unlimited calling to the USA, Canada, Mexico, China, India, United Kingdom, France, Germany, Korea (South), Italy, Brazil (and these countries’ respective territories)
-Low international rates to mobiles and landlines
Price: Starts at $19/month for the Lite plan; which includes unlimited calling to the USA and Canada
RingCentral Pros and Cons
+ RingCentral has among the cheapest prices on this list for unlimited calls to so many countries. In addition to low international rates across all regions—the company also offers competitively priced plans for businesses.
+ The company has a wide range of features that are available in all plans, such as voicemail, call waiting, and holding music.
– Other features such as conference calling may only be available in certain plans.
– RingCentral is available worldwide.
Is RingCentral recommendable?
Yes; RingCentral is a great VoIP provider that is available worldwide and offers a wide range of features that are available in all plans. In addition, the company has among the cheapest prices on this list for unlimited calls to many countries.
11. Grasshopper
Score: 5/10
Grasshopper is a US-based VoIP provider that dates back to 2003. The company offers a variety of pricing plans and an easy-to-use app.
Grasshopper Features:
-Vanity numbers
-Unified Messaging
-Gmail integration
-Robust support
Grasshopper Pros and Cons:
+ Grasshopper is one of the few providers on this list that offer an unlimited plan for a low price.
– The company has a limited number of features when compared to other providers on this list. In addition, their prices are slightly more expensive than some of their competitors.
– Grasshopper is only available in the USA.
Is Grasshopper recommendable?
No; Although Grasshopper offers an unlimited plan for a low price, the company has a limited number of features when compared to other providers on this list. In addition, even though their prices are slightly more expensive than some of their competitors—Grasshopper is only available in the USA.
12. CallFire
Score: 8/10
CallFire is a US-based VoIP provider that dates back to 2003 and is California-based. The company offers both free and paid plans, with an easy-to-use app.
CallFire Features:
-Unlimited calling to 50+ countries including China, India, Mexico, Taiwan, Canada etc.
-“Clone” numbers i.e have multiple phone numbers ring to a single phone
-Web and SMS integration
-Reports and analytics
CallFire Pros and Cons:
+ CallFire offers an unlimited plan for a low price. In addition, their prices are cheaper than many providers on this list.
+ The company has a wide range of features that are available in all plans, such as voicemail, call waiting, and holding music.
– Although pricing plans include unlimited calling to 50+ countries. Other features such as conference calling may only be available in certain plans.
– CallFire is only available in the USA.
Is CallFire recommendable?
Yes; Although CallFire is only available in the USA—the company has a wide range of features that are available in all plans.
13. CloudTalk
Score: 7/10
CloudTalk is a UK-based VoIP provider that was created in 2006 and is headquartered in London. The company offers both free and paid plans, with an easy-to-use app.
CloudTalk Features:
-Speech to text transcription
-Web and SMS integration
-Internal Phone Number and Tags
CloudTalk Pros and Cons:
+ CloudTalk offers unlimited calling to the USA and Canada in all plans. In addition, their prices are cheaper than many providers on this list.
+ The company has a wide range of features that are available in all plans, such as voicemail, call waiting, and holding music.
– Furthermore, CloudTalk has a small number of reviews on Trustpilot because they have been around for a short period of time.
– CloudTalk is only available in the UK.
Is CloudTalk recommendable?
Yes; Although CloudTalk is only available in the UK—the company has a wide range of features that are available in all plans.
In addition, their prices are cheaper than many providers on this list and they offer unlimited calling to the USA and Canada in all plans.
14. Dialpad
Score: 8/10
Dialpad allows users to have better conversations on the phone wherever they are. The call quality is reliable and seamless, with a range of features that make it super simple to manage calls on the go.
Dialpad Features:
– Integration between Google Calendar and Dialpad for more effective management of meetings
– See who is calling before you pick up (also called caller ID)
– Access call history from any device such as computer, laptop or mobile phone using the web portal or app
– Unlimited conference calling and video conferencing at no additional cost
– Group chat feature allows online conversation with multiple users through mobile devices and desktop computers and more!
Dialpad Pros and Cons:
+ Dialpad offers unlimited calling to 50+ countries including China, India, Mexico, Taiwan, Canada, etc. in all paid plans. In addition, their prices are cheaper than many providers on this list
+ The company has a wide range of features that are available in all plans, such as voicemail, call waiting, and holding music.
– Pricing plans includes 50+ countries. Other features such as conference calling may only be available in certain plans. Furthermore, some users have complained about the quality of customer service.
– Dialpad is only available in the USA and Canada.
Is Dialpad recommendable?
Yes. Dialpad is one of the few providers that offer unlimited calling to 50+ countries. This includes China, India, Mexico, Taiwan, Canada, etc. in all paid plans.
15. EF School First for Business
Score: 7/10
EF School First For Business is truly one of the best VoIP providers. It is a phone service provided by the long-established education firm, EF Education First. The company’s goal was to provide a simple, user-friendly business phone system that doesn’t require additional costs or hardware purchases in order to run.
EF School First For Business provides reasonable rates and excellent call quality with low latency in every country where the service works. This includes over 200 countries worldwide! They also aim to make it easy for employees who don’t have much experience with technology or use phones to adapt to the system.
EF School First For Business Features:
– All plans include calls made to US, Canada, and Mexico. You can also call to other countries such as China and India at low rates starting from 0.5 cents per minute (USD)
– A range of simple calling options including call forwarding, anonymous calls, and number masking features
– Conference calling is possible on the service with up to 25 participants on each call. Transcripts of recorded meetings will be available within 24 hours after their conclusion
– The system uses Wi-Fi and cellular data for making and receiving calls. Therefore it requires no internet connection for use beyond the initial setup. This takes roughly 10 minutes.
– The service integrates with productivity tools such as Google Maps and Gmail, as well as calendar apps such as Outlook and iCal.
EF School First For Business Pros and Cons
+ It is available in over 200 countries worldwide, which gives it one of the largest networks on this list
+ The company has a wide range of features that are available in all plans—including voicemail, call forwarding, conference calling, and more.
– There are only 3 options for pricing plans with EF School First For Business; although they have reasonable prices—most providers on our list offer 4 or more price tiers. Furthermore, some users have reported dropped calls.
– EF School First For Business does not allow personal extensions (such as 1-555-Joe)
– you can only set up departmental extensions (such as Sales).
– User reviews indicate that customer service is not the best.
Is EF School First For Business recommendable?
Yes; although EF School First For Business has a smaller number of plans, they have reasonable prices and a wide network with over 200 countries worldwide. In addition, they offer a range of features that are available in all plans as well as integration with various productivity tools such as Google Maps and Gmail.
16. Bitrix24
Score: 7/10
Bitrix24 is among the best VoIP providers. Brought to you by Bitrix, Inc., Bitrix24 is an affordable business phone service. It provides a range of features such as conference calling and call recording for up to 12 users.
You can manage this cloud-based solution remotely. This makes it easy to implement, update trained employees.
There are 4 different plans with the basic plan priced at $99 per month offering 2 SIP trunks with 3GB of storage, unlimited conference minutes, voice mail options, etc.
Bitrix24 Features
– Unlimited conference calling
– Call recording
– SIP trunks for sending and receiving calls
– Local phone numbers in over 40 countries including China, Germany, the UK, France, and Spain. In other countries—including the US—you can choose a virtual number to make it easy to connect with customers from different regions. There are also plans for a more expensive service that comes with a local landline number where users can reach.
Bitrix24 Pros and Cons
+ The starting price of $99/month is one of the cheapest on this list when it comes to features offered – especially given that you get up to 12 extensions. This makes Bitrix24 an ideal choice for small businesses.
– You can manage this cloud-based phone system remotely, making it easy to update and train employees.
– You can choose a virtual number in over 40 countries which makes it easier to connect with customers from different regions.
– Unlike other providers, Bitrix24 offers 4 different pricing plans to choose from. This makes it easier to find a plan that suits your needs without having to pay for features you don’t need.
– Call recording is available for up to 12 users
Is Bitrix24 recommendable?
Bitrix24 is recommendable for small businesses who are looking for an affordable business phone service with a range of features such as conference calling and call recording. While the starting price of $99/month is reasonable, it’s important to note that the price goes up with added features.
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